Disaster Recovery as a Service

Why consider DRaaS at all? Companies are looking to Disaster Recovery as a Service to deliver improved recovery time and recovery point objectives over the traditional methods of disaster recovery. With some of the inhibiters to Cloud adoption being concerns around the security and reliability of the service for live environments, many organisations are considering storing data and recovering servers in the Cloud as a ‘toe in the water’ before committing to a wider Cloud implementation of their IT systems. DRaaS – then and now Initially there was a proliferation of Cloud-based IT providers launching DRaaS branded offerings who had...

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Multi-modal and multi-vendor: the smart way to do cloud

Where have cloud infrastructure services come from? Around a decade ago, server virtualisation started to drive huge levels of consolidation and efficiencies within private infrastructure. Traditional service providers were also able to benefit from better economies of scale and easier provisioning of new services. These sorts of scenarios are now typically referred to as private cloud (whether on-premise or hosted). Meanwhile, Amazon, Microsoft and Google were developing their own purpose-built offerings with proprietary, highly scalable architectures delivering consumer-grade consumption models and the ability to rapidly on-board customers. Fast-forward ten years and with the label of “public cloud services”, it’s clear...

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Programmable architecture: attain business value from advanced systems without the complexity

The IT world is undoubtedly heading towards greater levels of automation. If we look at what has happened in the past within other industries (manufacturing is an obvious one) it seems like an inevitable evolution in order to drive efficiencies and grow economies of scale. IT systems are becoming more and more complex in order to deal with the exponential increase in workload and required functionality. In my view, vendors who can hide that complexity from the end user without sacrificing functionality or flexibility are more likely to succeed (or survive depending on your perspective). While we have seen some...

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Data Protection That’s Out Of This World

When talking to customers about how they protect their data it’s often a case of “don’t mention the ‘B’ word”. – Backup – there, I said it. However, anyone taking a quick glance at the industry press (and indeed social media) shows that this is becoming more of a hot topic these days. I find that the focus, however, is shifting from ‘backup’ to proving data and service recovery. Organisations now expect all-round data protection – not just of key systems but all applications. In this modern, fast-paced world, IT departments needs to react quickly to recover services in the...

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The Admins Worst Nightmare: Support Zombies

Let me make this clear, when I say ‘Support Zombies’ I am not asking you to support the plight of misunderstood Zombies, about how they are victimised and attacked simply because of the way they look and sound. Yes they try to eat people, but zombies have eat needs too. Instead, this is a reference to ‘Zombified’ Support Teams who are slow to react, struggle to process information critical to solving issues and generally oblivious to the admins need for help to achieve a resolution. Instead, these teams are focused on blindly following process, requesting logs, passing you from zombie...

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